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Sublimation BD

Wholesale sublimation mugs and custom print products in Bangladesh.

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Refund policy

Returns, replacements, and refunds for wholesale sublimation blanks and supplies.

Eligible issues

  • •Wrong SKU or quantity shipped versus your paid invoice.
  • •Manufacturing defect on coating (peeling, major blemish) on blanks — with photos.
  • •Courier damage to mugs/plates when outer box shows clear impact — see fragile items claim requirements below.

Fragile items (mugs & plates)

  • •Submit your claim within 48 hours of delivery.
  • •Provide an unboxing video or photo taken at delivery time.
  • •Include photos of the outer packaging (all sides).
  • •Include clear photos of the broken or damaged item.

How to request

  • •WhatsApp or email within 7 days of delivery with order ID, photos, and short description.
  • •Keep damaged goods and packaging until we confirm disposal or return instructions.
  • •Approved cases: replacement stock, account credit, or refund to original payment method where possible.

Usually not refundable

  • •Custom printed or made-to-order goods once production has started.
  • •Consumables (ink, paper, tape) after seal is opened, unless defective on arrival.
  • •Minor colour variance within normal production tolerance for polyester or ceramic.
  • •Delays caused by courier after handover — we will help trace but liability follows courier terms.

Cancellations

  • •Cancel before dispatch for a full reversal if payment not yet used for packing.
  • •After dispatch, standard return rules above apply; return shipping may be buyer-paid unless our error.
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